Repairs that enter our shop are usually diagnosed within 48 hours of arrival. This time can fluctuate however, depending on our work load. It is because of this that we recommend calling our service coordinator to obtain an SRA (Service Return Authorization) number.
Based on this SRA number, we can schedule your repair and, once the unit is received, can give it priority status.
Once an estimate is approved, the necessary parts will be allocated to your repair and, if we do not have it in our local inventory, it will be placed on order.
If the part is in RBE's local inventory, the turn-around time for completion, testing and shipping is usually about 2 business days. This includes our MANDATORY 24 hour testing.
If parts are obscure and need to ordered from the manufacturer, then the wait could be anywhere from 1 - 3 weeks.
View our FAQ's for more info on Service & Repairs
We repair a wide range of Industrial, Broadcast and CCTV/Security Electronics.
Contact Us for more information.
* Please note that WARRANTY repairs WILL NOT be performed without a valid Bill of Sale *
* A diagnostic fee is charged and payable at time of repair drop-off *
* Pricing is subject to change anytime and without notice *