We offer a wide range of services and warranty repairs for most major professional video brands including Pelco, Sachtler, Panasonic, JVC, Sanyo, Tatung, Acebil, Kramer and more. Repairs that enter our shop are usually diagnosed within 48 hours of arrival. Warranty repairs receive priority status and turn-around time is usually about 72 hours.

The procedure is really simple. First call our service coordinator to obtain an SRA number. At this point, you will be asked to send in your equipment with this number, shipping details and fault description. If you are dropping off your repair, this SRA number will be generated at the front counter.

Repairs that enter our shop are usually diagnosed within 72 hours of arrival. This time can fluctuate however, depending on our work load. It is because of this that we recommend calling our service coordinator to obtain an SRA number. Based on this SRA number, we can schedule your repair and, once the unit is received, can give it priority status. Once an estimate is approved, the necessary parts will be placed on order, if needed. If the part is in stock at RBE Video, the turn-around time is usually about 5 business days after estimate approval as we like to thoroughly test all equipment for at least 48 hours, before sending it out. If parts are backordered, then the wait could be anywhere from 2-4 weeks.

View our FAQ's for more info on Service & Repairs

We repair a wide range of Industrial, Broadcast and CCTV/Security Electronics. Contact Us for more information.

* Please note that warranty repairs WILL NOT be performed without a valid Bill of Sale *
* A diagnostic fee equivalent to one hour of labour is chargeable at time of repair drop-off *
* Pricing is subject to change anytime and without notice *